The HNCP specific instance procedure starts with the submission of a complaint and, in accordance with the Procedural Guidance of the OECD Guidelines, it consists of three stages, namely:
- ex ante evaluation
- assisting the parties in resolving any problems which may arise
- close complaint handling
For further information, please visit ‘Specific Instance Procedure’ menu or click on HNCP’s Specific Instance Procedure policy guide (pdf).